FAQ's

FREQUENTLY ASKED QUESTIONS

Have you got questions?

See below the answers to some of the questions we get asked alot. Don’t see your question? Feel free to reach out to our friendly team who will be happy to guide you in the right direction.

Where do we meet?

Where do we meet?

We meet in the Ngarunui beach carpark at our red truck and surf trailer.
Click here for directions

What do I need to bring?

What do I need to bring?

Swimwear, a towel, and sunscreen.
Your surfboard and wetsuit are provided.

Do I need to book?

Do I need to book?

Yes, bookings are essential and can be made directly through our website. Rentals can be booked online as well as casually at the beach carpark
Click here to book online

What if it's raining?

What if it's raining?

We surf rain and shine - You are going to get wet anyway! Rain is not a hindrance to surfing -some of the best waves are had in the rain. We will only cancel a lesson if the conditions are dangerous.

Do I need a surf lesson?

Do I need a surf lesson?

Short answer is yes!
Surf lessons set you up with the essential safety and knowledge you need while surfing. Whether your a beginner or someone looking to improve your skills our instructors will help you achieve your goals!

What if I need to cancel?

What if I need to cancel?

There is a 20% non-refundable deposit on all bookings. If you cancel less than 24 hours prior to the start of the lesson the payment is non-refundable.
Click here for our full cancellation policy

Cancellation Policy

By making a booking with Raglan Surf School you are agreeing to the following cancellation policy. 

  • There is a 20% non-refundable deposit on all bookings
  • If the cancellation is made less than 24 hours prior to the start of the lesson the payment becomes non-refundable.
  • Transferring your booking date is possible if notified 24 hours prior to lesson start time. This is not guaranteed and based on availability.
  • If Raglan Surf School cancels the surfing lesson due to extreme weather conditions or other circumstances : a full refund or transfer of booking date is offered.